Spinjo Casino Privacy Policy

At Spinjo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at spinjo.com. By using our platform — whether through the Spinjo app, desktop browser, or mobile web — you acknowledge that you have read and understood the practices described below. We encourage you to review this document carefully before registering or using any of our services.

1. Who We Are

SpinjoCasino is operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curaçao. We are licensed and regulated by the Curaçao Gaming Control Board under license number OGL/2023/176/0095. As the data controller, we are responsible for ensuring that your personal information is handled lawfully and securely.

If you have any questions regarding how we process your data, you can contact our support team at support@spinjo.com. At Spinjo, we maintain an open-door policy regarding data protection — your questions and concerns are always welcome.

2. Information We Collect

When you register and use our online casino services, we may collect the following categories of personal information:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and account login credentials (spinjo login details)
• Copies of identity documents submitted for verification (KYC)
• Country of residence and preferred currency

2.2 Financial and Transaction Data

• Payment method details (e.g., Visa, Mastercard, Skrill, Neteller, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Information related to your use of any Spinjo bonus, Spinjo promo code, or Spinjo no deposit bonus
• Cashback and loyalty reward activity within our level-based program

2.3 Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, and navigation patterns on our platform
• Spinjo casino mobile app usage data (when using the installed web app)
• Cookies, pixels, and similar tracking technologies (see Section 6)
• Game activity, including Spinjo slots played, live casino sessions, and wager history

2.4 Communications Data

• Messages sent to our customer support via live chat or email
• Survey responses, feedback submissions, and promotional opt-ins
• Any correspondence related to Spinjo casino promotions or bonuses

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account management: To create, maintain, and manage your player account and verify your identity in accordance with our licensing obligations.
• Service delivery: To provide access to our games — including Spinjo pokies, live casino, table games, and jackpots — and to process deposits and withdrawals.
• Bonus and promotional administration: To apply and track your Spinjo free spins, Spinjo no deposit bonus codes, reload bonuses, and other Spinjo casino promotions.
• Legal and regulatory compliance: To fulfill our obligations under anti-money laundering (AML), responsible gambling, and Curaçao gaming license requirements.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorized access, and misuse of our platform.
• Customer support: To respond to your inquiries and resolve issues effectively.
• Marketing and communications: To send you relevant offers, updates, and promotional materials — only where you have given us consent or where we have a legitimate interest.
• Platform improvement: To analyze usage patterns and improve our casino Spinjo services, user experience, and technical performance.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations to you as a registered player.
• Legal obligation: We are required by law to collect and retain certain data for AML, KYC, and licensing compliance.
• Legitimate interests: We process data to prevent fraud, improve our services, and protect our business operations.
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We work with trusted third-party vendors (payment processors, game providers, fraud prevention tools) who process data on our behalf under strict confidentiality agreements.
• Regulatory authorities: We may disclose data to the Curaçao Gaming Control Board or other relevant regulators as required by our licensing conditions.
• Law enforcement: We will comply with lawful requests from authorities where required by applicable law.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections.

6. Cookies and Tracking Technologies

At SpinjoCasino, we use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. These include:

• Essential cookies: Required for core website functionality, including secure spinjo casino login sessions.
• Analytics cookies: Help us understand how players interact with our Spinjo online casino platform.
• Marketing cookies: Used to deliver relevant promotional content related to Spinjo bonus offers and campaigns.
• Preference cookies: Remember your language and region settings across our multilingual platform (EN, DE, IT, AR, NO).

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In general, we retain financial and identity verification records for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations. When data is no longer required, we securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on our legitimate interests, including for direct marketing purposes.

To exercise any of these rights, please contact us at support@spinjo.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our Spinjo casino platform uses SSL encryption for all data transmissions, and access to sensitive information is restricted to authorized personnel only. While we take data security very seriously, no method of transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of Spinjo services following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data at Spinjo, please do not hesitate to reach out to us:

• Email: support@spinjo.com
• Operator: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao
• License: Curaçao Gaming Control Board — OGL/2023/176/0095

We are dedicated to ensuring that your experience at Spinjo Casino is safe, transparent, and fully compliant with applicable data protection standards. Thank you for trusting us with your information.